Reducing Requirement Incorrectness and Coping with Its Negative Impact in Information System Development Projects

The negative impact of incorrect requirements on information system development (ISD) project performance has long been acknowledged. This study addresses the problem of incorrect requirements by proposing a model that combines the error reduction and coping concepts proposed by Field, Ritzman, Safizadeh, and Downing (2006) with the view that ISD is a knowledge-intensive process. The model hypothesizes that when developers and users possess an understanding of each other's primary domain of knowledge, the prevention of incorrect requirements and the mitigation of the negative consequences of incorrect requirements tend to improve project performance. Data collected from 250 ISD professionals on the basis of their experiences of recently completed ISD projects confirmed all of our hypotheses. The results demonstrate that the eliciting of incorrect requirements can be reduced when users and developers possess cross-domain understanding and when requirement analysis methodologies and techniques are available. Furthermore, the negative impact of incorrect requirements on project performance can be mitigated when developers have sufficient ISD knowledge and behavioral knowledge.